Even if the policy is written and the email was sent, It still doesn't make it right. I can not believe they would hind behind a policy to justify taking my money without my knowledge. I can not believe that this is something I am still having to deal with. I have loved and been a proud member of Anytime fitness for so long, I now feel so betrayed by this brand. I have requested this person's name since they are the only person who can help me but neither the location manager nor the corporate office can give me this person's name. Driving to go sign her paperwork is not something I have the time to do.įurthermore, I have called the corporate customer service number and they also are 'unable' to help me sighting that their policy is such that only the franchise owner can help me. I have moved my elderly parents to a new home and am currently working to run my business and take care of them. But the gym manager insists that the only way to do this is to go in and sign her paperwork. I have repeatedly asked that my membership be canceled. It's just not right to make someone pay for something that they are unaware of and are not using.Īt this point, I don't even care about the refund. I tried to call my previous branch to see if they could help me but they were not able to either and reaffirmed that their policy supersedes my rights, privacy, information, desire, and knowledge.īeing a business owner myself, if a customer were to call me and informed me that I had been mistakenly charging them for services that they were not using or getting, I would be a no brainer, of course, they would get refunded the money because they clearly are not using the product, service, or location. They transferred my account details, payment information, and apparently all my rights over to the franchise owner without my consent but again, according to their policy. Now, I should explain that this was never the location I intended to be where my account was processed, I was just using the gym while staying in the area to take care of my elderly parents. Well, I can't do that either because again their policy is that I go into the gym to cancel. She was completely unwilling to accept that this was a mistake and hid behind their policy that even if it was without my knowledge or consent, it is within their policy so it is legal and they do not need to refund me.įine, I don't need the refund then I just need to cancel. I was talked to with such disregard and disrespect by the person claiming to be the Erina Locations manager. However, what I got was something drastically different.

My account was suspending due to COVID-19 and I was unaware that they had reinstated it.Īs a member of Anytime Fitness for over 15 years, I was expecting the same great service I had received all over the world. After discovering that I have been getting charged without my knowledge I contacted the gym to let them know that I had moved and no longer will be using their facilities.

Anytime fitness corporate